How much is shipping / when do you ship?
- We only ship on business days (Monday - Friday). Orders placed on weekends and Holidays will not ship until the next business day.
-Standard shipping is FREE on MOST of our hundreds of products, with a few rare exceptions
-$9.99 overnight shipping on MOST bats
-Orders placed before 2:30pm EST will typically ship same day, while Overnight orders are guaranteed to ship same day if placed before 2:30pm EST
Do Closeout items ship Free?
- No, most closeout items will have a small shipping fee. Usually $3.99 - $9.99 per item.
Shipping insurance is offered to you during checkout. If insurance is not chosen and paid for, our liability on this shipment will end once the package is shipped from the warehouse. If you wish to ensure the package against other issues, like “Lost in transit”, please choose the insurance option. In the US, insurance will include signature confirmation on delivery.
Do you ship bats for only $9.99 Overnight?
Yes, with some exceptions. We call out those exceptions in the product listing page. Please read any disclaimers there. They are printed in red, near the ‘Add to Cart’ button. We occasionally have to exclude certain bats, as they may be in transit to us, for example, or for other logistical reasons. Some bats are excluded so we can give you the lowest price possible (Like on a closeout item). Orders shipping Friday will deliver Monday. Saturday Delivery is available for an additional fee.
Can you overnight packages?
Yes, via UPS Next Day Air Saver Order before the countdown timer to ship out on the current business day. Pre-Orders are not in stock and wouldn’t be shipped until the stock is in. We ship orders on Monday-Friday. Overnight shipments on Fridays will deliver on Monday. Saturday Delivery is an option for an additional upcharge. If you have any concerns if your order is shipping today or not, give us a call at 707-399-7945.
Failed deliveries due to bad address: If you tell us to ship Overnight to an address that is incorrect, it costs us $16 to change the address. We reserve the right to collect this fee if we have to correct your address with the carrier. This only applies to overnight packages. If you choose to return based on non-delivery for a bad address, we will recoup the fee from your refund.
If we send a package signature delivery via the carrier and you have a signature waiver covering your address (to waive signature requirements) we are not responsible for theft at your address. If we send a package without signature confirmation, and the package is stolen we are not responsible for theft at your address.
Do you ship to Canada?
Yes, most items. Your shopping cart will quote shipping charges. Duties and other taxes are the responsibility of you as the recipient. This site uses US Dollars. Duty and taxes excised by your province or local customs dept. are the responsibility of the customer.
“2-3 day” and “Overnight” shipment terminology does not apply to orders shipping to Canada. Canada shipping is quoted as USPS only and takes an average of 7-10 days to ship and deliver. Variances can occur due to customs delays. Please note customers are responsible for any duties/taxes levied on international shipments.
Do you ship to Hawaii, Alaska, Puerto Rico, Guam, and other US territories?
Yes, we ship mostly USPS here and there is no additional charge to these areas except for a few rare cases. You will be shown a shipping quote in your cart.
My shipment is late, what do I do?
First, check the tracking number that was emailed to you. If you still have questions, send us an email or call us. Shipping companies can occasionally deliver later than the given ETA date on tracking. We will work with you if your package is delayed. Our contact info is at the top of this page.
My order did not come on time. Am I eligible for a refund?
FedEx, UPS, USPS nor Kelly’s Ultimate Sports can guarantee a package will be delivered the within the time frame given at checkout. Although most of the time packages are delivered within the given window, there are several factors that can affect on-time deliveries such as weather exceptions, natural disaster or other exceptions that are out of our control. Your tracking number will typically show these exceptions as a delay.
My shipment never came and it’s been a week! What do I do?
Sounds like this shipment may be delayed, or it could be lost in the mail. Inquire with customer service and we can direct you. You may have a piece of custom apparel that we could be waiting on too. We’ll let you know.
I received a different product than what I wanted, what do I do?
Did we ship a different item than you ordered? Please contact us. We will cover the costs of shipping to correct this error. You will use a shipping label we provide by email to swap the product for the correct one.
My bat was received damaged in the mail (or damaged but still in wrapper)
If you insured your package, contact us and we’ll determine the best way to proceed. We may need to file an insurance claim, so you must do so within a day or two of receiving the bat. If you did not insure your package, refer to the shipping insurance section above.